Updated: SnapToMe email delays and failures

Update:  22 Jan 2012

I’ve been using STM+ off and on over the holidays and it was always working well.  I took several big photos this morning and they appeared in my inbox very quickly.  And I never did get any support emails or negative comments in the Android Marketplace.

So whatever problem we were having for a while in December seems to have gone away.  Of course, the wise old tech support saying is:  Problems that go away by themselves come back by themselves.  So we’ll be monitoring the STM products’ performance carefully.

I use our two photo sending apps, SnapToMe and SnapToMe Plus, all the time in my own work.  I’m always scribbling something on a whiteboard and needing to save it or show it to someone.  Snap!  And just the other day, Matt and I put together a low-fidelity mockup of a new user interface with sticky notes and needed to send it to a customer for review.  Snap!

In the past week, I’ve had a couple of days where emails from SnapToMe Plus were delayed for up to 24 hours and emailing from SnapToMe simply failed outright.  We’ve narrowed this down to being pretty certainly an issue with our email hosting service and have begun researching alternatives.  But, frankly, it’s Christmas time and we’re also trying to take some dedicated time off to be with our families.

So, please, if you are experiencing problems with one of the SnapTo’s let us know at support@sherprog.com.  We’d like to take our time, understand the problem more thoroughly, and be deliberate in our choice of what service to try next.  But if the products are working badly for a lot of users, we’ll do what we can to accelerate a solution.  Meantime, keep your eye out for an update to your app and, when you see one, please accept it.

Thanks for your patience and support.


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