Quantum’s take on crisis management is, essentially, “Get used to it. Get better at it. Stop thinking of it as something you only do from time to time.” Read the rest of this entry »
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I’ve just started to work my way through a textbook on the healthcare industry called Quantum Leadership: A Resource for Health Care Innovation by O’Grady and Malloch. My good friend Denise recommended it to me the other day. She’s a masters-qualified RN and the book was a required text in a course she took a couple of years ago.
It’s a sign of how much I respect her that I would voluntarily buy and try to read a 460+ page college textbook. (The current, 3rd, edition is 500+ but I bought a used copy of the 2nd edition so my copy would match hers.) In our previous professional lives, Denise and I were co-founders, along with several others, of a moderately successful bootstrapped software company. And I have learned that, when she says something is useful to know and think about, I should pay attention.
Denise is not the only person I respect who draws parallels between the healthcare and software industries and their practitioners. Read the rest of this entry »




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